Addressing these and similar questions has shown that, especially at management level, digital excellence requires much more than just the skilled use of technical tools; it implies a fundamental re-thinking of approaches and processes. In these times of rapid change and high uncertainty, excellent leaders and decision-makers need to be aware of the concrete opportunities and risks of digitalization, particularly in moments of strategic decision-making. They need to have the courage to try new approaches and to adapt them dynamically. In terms of the institution, digital excellence requires the seemless interplay of strategic and operational levels, so as to ensure that novel tools and processes are implemented comprehensively.